O-Tec, a network integrator based in Dallas, Texas, has been providing cheap IT services and best-of-breed technologies to its buyers for over twenty-five years. Their team of technical experts works closely with its customers to get an exhaustive understanding of their business processes so it can consistently deliver top-notch services.
Company business has been growing steadily for years but its outdated, break-fix service model was making it harder to provide superior service. The result was often costly down time for their clients and an unsustainable pace.
O-Tec wanted a solution that would help them predict problems rather than just reacting to them. They evaluated one or two products but only N-central offered precisely what it was looking for - remote monitoring with a potent interface, detailed reporting capabilities, and an all-embracing support program - at a reasonable cost. 'I was straight away sold on N-central's dashboard because of its flexibility.
I am able to simply get a 'bird's-eye' view of all of the networks we support or quickly change views and drill down to a particular field of interest. We're a tiny network integrator with little resources so having the N-able team help us along has been a great asset in developing our MSP plans.'
With TecWatch, it can identify an impending problem before it becomes critical. Technicians then call the client, warn them of the potential problem, and advise them on the easy way to forestall it from happening. Also, N-central's reporting features give the Company discernible metrics that they can show clients to help them make upgrade decisions.
'Thanks to N-central and our TecWatch program, we've added $3500 a month in recurring MSP earnings. Even more importantly, we've adopted a new business plan that is going to enable us to develop an a hundred percent MSP enterprize model within the next 12 months.'
the best advantage for O-Tec is that they are now able to offer clients and prospects a unique approach to IT support and management that the majority of their break-fix competitors are not able to offer. 'By putting N-central to work, we are able to be active which frees us up to target the client's business wishes and it has produced more project orientated business.
More reading:
How to Monitor Your Network Availability in the Most Effective Way
Company business has been growing steadily for years but its outdated, break-fix service model was making it harder to provide superior service. The result was often costly down time for their clients and an unsustainable pace.
O-Tec wanted a solution that would help them predict problems rather than just reacting to them. They evaluated one or two products but only N-central offered precisely what it was looking for - remote monitoring with a potent interface, detailed reporting capabilities, and an all-embracing support program - at a reasonable cost. 'I was straight away sold on N-central's dashboard because of its flexibility.
I am able to simply get a 'bird's-eye' view of all of the networks we support or quickly change views and drill down to a particular field of interest. We're a tiny network integrator with little resources so having the N-able team help us along has been a great asset in developing our MSP plans.'
With TecWatch, it can identify an impending problem before it becomes critical. Technicians then call the client, warn them of the potential problem, and advise them on the easy way to forestall it from happening. Also, N-central's reporting features give the Company discernible metrics that they can show clients to help them make upgrade decisions.
'Thanks to N-central and our TecWatch program, we've added $3500 a month in recurring MSP earnings. Even more importantly, we've adopted a new business plan that is going to enable us to develop an a hundred percent MSP enterprize model within the next 12 months.'
the best advantage for O-Tec is that they are now able to offer clients and prospects a unique approach to IT support and management that the majority of their break-fix competitors are not able to offer. 'By putting N-central to work, we are able to be active which frees us up to target the client's business wishes and it has produced more project orientated business.
More reading:
How to Monitor Your Network Availability in the Most Effective Way
