Infinity Network Solutions first expedition into managed services was not at all what corporate officers hoped for. The software failed to work as promised and the at first lower price of entry was quickly dwarfed by the period of time and resources important to get the solution up-and-running and able to support customers. Pissed off and behind schedule, the company wanted to make a change.
'Level Platforms software was already installed and it would have been most cost-effective to go that route, but I would have liked to start out with a clean slate,' asserts Drinkwine. 'It wasn't a large fight internally because the goal was to get into managed services - and what we had installed did not work. At the end of the day, if you buy something that you do not use, it's lost money anyway.' Transition to MSP model a Key in selecting N-able. After judging a number of MSP solutions, Drinkwine chose N-able Technologies and its N-central platform, based mostly on the seller's name for easing its partners' transition to managed services, he says. 'For anyone considering managed services, if they have 0 experience then N-able is the way to go thanks to the hand-holding they provide.' Over the course of about two months, Infinity analyzed its business using tools available on the internet in the N-able Resource Center, as well as its client knowledge and network experience, selecting which existing accounts were robust candidates for managed services.
'In today's competitive marketplace, having the right technologies, processes and people in place to support your business structure and to help give remarkable service to your clients are urgent success factors that can't be compromised,' claims Brian Betzel, Executive vice president of Sales for Infinity, a Technology assurance Group ( TAG ) member and a CRN Top 100 Fast growth Network Integrator as well as an N-able MSP partner.
It's great walking into a new business deal knowing you have what it takes, both technically and professionally, to win and grow that account.'
To hone their understanding of N-central and managed services, Infinity engineers and technicians completed courses developed by N-able varsity. 'Of course, there is a certain quantity of learning that takes place outside the University, since every business is different.' spotting that clients' wants also alter, Infinity offers 3 tiers of IT services, ranging from hour-blocks to unlimited, fixed-fee models with active services, asserts Drinkwine. But whatever service level purchasers purchase, Infinity expects its IT services business to resume its strong expansion based on the company's collaboration with N-able and the skillsets Infinity brings.
'For somebody hoping to get into managed services and to have it become part of or the primary focus of their business, N-able does a better job than anyone else out there,' says Drinkwine. 'You may lay our more for it, but as we found out with our first experience in managed services, you get what you pay for. Similarly, we're not the lowest-priced solution supplier in the market but we are able to successfully explain our pricing to our clients.'.
Additional information resources:
Making a Switch From Traditional IT Products and Services to Managed Services Platform
Computer Gallery System Management Case Study
'Level Platforms software was already installed and it would have been most cost-effective to go that route, but I would have liked to start out with a clean slate,' asserts Drinkwine. 'It wasn't a large fight internally because the goal was to get into managed services - and what we had installed did not work. At the end of the day, if you buy something that you do not use, it's lost money anyway.' Transition to MSP model a Key in selecting N-able. After judging a number of MSP solutions, Drinkwine chose N-able Technologies and its N-central platform, based mostly on the seller's name for easing its partners' transition to managed services, he says. 'For anyone considering managed services, if they have 0 experience then N-able is the way to go thanks to the hand-holding they provide.' Over the course of about two months, Infinity analyzed its business using tools available on the internet in the N-able Resource Center, as well as its client knowledge and network experience, selecting which existing accounts were robust candidates for managed services.
'In today's competitive marketplace, having the right technologies, processes and people in place to support your business structure and to help give remarkable service to your clients are urgent success factors that can't be compromised,' claims Brian Betzel, Executive vice president of Sales for Infinity, a Technology assurance Group ( TAG ) member and a CRN Top 100 Fast growth Network Integrator as well as an N-able MSP partner.
It's great walking into a new business deal knowing you have what it takes, both technically and professionally, to win and grow that account.'
To hone their understanding of N-central and managed services, Infinity engineers and technicians completed courses developed by N-able varsity. 'Of course, there is a certain quantity of learning that takes place outside the University, since every business is different.' spotting that clients' wants also alter, Infinity offers 3 tiers of IT services, ranging from hour-blocks to unlimited, fixed-fee models with active services, asserts Drinkwine. But whatever service level purchasers purchase, Infinity expects its IT services business to resume its strong expansion based on the company's collaboration with N-able and the skillsets Infinity brings.
'For somebody hoping to get into managed services and to have it become part of or the primary focus of their business, N-able does a better job than anyone else out there,' says Drinkwine. 'You may lay our more for it, but as we found out with our first experience in managed services, you get what you pay for. Similarly, we're not the lowest-priced solution supplier in the market but we are able to successfully explain our pricing to our clients.'.
Additional information resources:
Making a Switch From Traditional IT Products and Services to Managed Services Platform
Computer Gallery System Management Case Study
