Since opening its doors in Phoenix, Arizona in 2002, Net Fusion has maintained a powerful reputation around its team of specialised IT specialists. Yet given the proven fact that Net Fusion began operations just as the post-9/11 economic slump took hold, company officers soon decided they needed to evolve their business and extend its value proposition to include a high-value managed services offering that wouldn't only work to stabilize money and expansion streams, but offer customers greater service and cost benefits. That strategy is paying off even more now, amid the up to date economic downturn. Irrespective of how you look at it, managed services offers our purchasers more for less.' shortly after debuting its proactive IT Management offering - which combines network monitoring and unlimited remote IT support - Net Fusion's management team realized the software platform their company was using to deliver services wasn't best in class. 'It truly fell down when it came to remote monitoring and that just was not acceptable,' says Butina
After re-assessing the varying managed services software sellers, Net Fusion selected N-able Technologies as its partner of choice and started using N-able's N-central network and systems management solution. 'N-able's N-central software does a miles better job of proactively monitoring our clients' networks and systems,' announces Butina. 'Monitoring is critical to successfully handling our clients' networks and in a number of cases it is the primary service our buyers purchase.' With N-central's powerful monitoring capabilities in place , the 30-person company found that it was ready to noticeably reduce response times and address Problems and potential issues quicker and with more efficiency. 'They can just jump onto a remote connection and quickly understand and resolve the problem right then and there.' N-able's N-central software also instantly and proactively fixes common problems by running a script and then making alerts a problem has been addressed. 'Our technicians can take care of three times more clients than they could before - which presents an incredible gain in productivity and profitability.'
in addition, its N-compass performance reporting software permits Net Fusion to generate monthly outline reports for clients - giving each a clear image of the standing and availability of their network. The reporting capability also supplies the necessary data, including which machines might need to be replaced, the status of software patches and more. These reports enable Net Fusion's technicians to advise clients on strategic IT issues and mention high-risk areas in the network.
These reports, Butina claims, also help possible clients to more obviously understand the cost-savings and quality advantages of a managed services contract. He offers the example of a law practice that Net Fusion serviced on a break-fix basis for one or two years. 'Initially, the firm resisted moving to a managed services contract. after six months of discussion, the company made the jump and discovered that its average monthly IT costs dropped from $8,000 to $3,500 - more than 50 per cent,' claims Butina.
'The value of hiring a worker includes retirement, insurance and other benefits as well as salary and taxes, while managed services supply a set fee without additional cost.' Today, Net Fusion has a roster of 15 customers, the biggest having 1,000 users.
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After re-assessing the varying managed services software sellers, Net Fusion selected N-able Technologies as its partner of choice and started using N-able's N-central network and systems management solution. 'N-able's N-central software does a miles better job of proactively monitoring our clients' networks and systems,' announces Butina. 'Monitoring is critical to successfully handling our clients' networks and in a number of cases it is the primary service our buyers purchase.' With N-central's powerful monitoring capabilities in place , the 30-person company found that it was ready to noticeably reduce response times and address Problems and potential issues quicker and with more efficiency. 'They can just jump onto a remote connection and quickly understand and resolve the problem right then and there.' N-able's N-central software also instantly and proactively fixes common problems by running a script and then making alerts a problem has been addressed. 'Our technicians can take care of three times more clients than they could before - which presents an incredible gain in productivity and profitability.'
in addition, its N-compass performance reporting software permits Net Fusion to generate monthly outline reports for clients - giving each a clear image of the standing and availability of their network. The reporting capability also supplies the necessary data, including which machines might need to be replaced, the status of software patches and more. These reports enable Net Fusion's technicians to advise clients on strategic IT issues and mention high-risk areas in the network.
These reports, Butina claims, also help possible clients to more obviously understand the cost-savings and quality advantages of a managed services contract. He offers the example of a law practice that Net Fusion serviced on a break-fix basis for one or two years. 'Initially, the firm resisted moving to a managed services contract. after six months of discussion, the company made the jump and discovered that its average monthly IT costs dropped from $8,000 to $3,500 - more than 50 per cent,' claims Butina.
'The value of hiring a worker includes retirement, insurance and other benefits as well as salary and taxes, while managed services supply a set fee without additional cost.' Today, Net Fusion has a roster of 15 customers, the biggest having 1,000 users.
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Computer Gallery System Management Case Study
