In March 2006, IT Authorities launched itself into managed services knowing that its unique corporate culture, combined with a best-in-class managed services platform, would translate into a booming services business that would supply a steady money stream and make for happy customers.
'The buzz and the energy inside our company are actually 2nd to none,' asserts Jason Caras, President of the Tampa, FL.-based managed service supplier ( MSP ). 'We always hire extremely galvanized people and battle to follow industry best practices when it comes to IT solutions and consumer support.' According to Caras, the organization's drive for best-in-class services is what led IT Authorities to N-able Technologies, the number one provider of remote monitoring and management software for IT automation and managed services. 'After considering many options - many being too costly and complicated - we selected N-able to help us make the move to managed services.' blueprint for success Using N-able university, IT Authorities quickly educated itself about the way to leverage the N-able tools and develop its managed service offering. 'The education and support resources that N-able provided warranted us that we could take the leap,' says Caras. 'They walked us through every facet of the transition, beginning with an analysis of where we were, and they gave us a blueprint for success and a strategy of teaching our salespeople and engineers.' The remote monitoring and management capabilities found within N-able's N-central on-premises platform are another clear differentiator and have helped the Company reduce the number of truck rolls to customer sites by 82 percent. 'It used to be silly with folk running around reacting to one crisis or another and now it is a controlled pro atmosphere.'
According to Caras, the Corporation has reduced its team of technicians from 22 to just eight, while tripling its shopper base. 'There's been at least a twenty p.c shift and, even better, our quarterly buyer reviews have improved dramatically,' claims Caras.
Detailed reports and regular meetings are crucial staples that IT Authorities uses to keep customers privy to the worth it brings to the table. N-able's N-compass reporting engine is used to generate reports that demonstrate the business price of managed services by spotlighting key service performance metrics like uptime, capacity and security.
'N-able's monitoring, management and notification systems are all as good as it becomes, and the platform supplies the strongest reporting engine out there.' during the past 2 years, the company has landed many new accounts and is actively monitoring more than 1,500 desktops for its little to medium-sized customers. This year, IT Authorities has already surpassed all of 2007 sales while upping gross profits by a startling 2,800 p.c. 'It's been a great year for revenue and profits as well as for the building of a solid and trustworthy internal operational foundation that's now supporting our exponential growth', concludes Caras.
Additional reading:
Making Fast Profit of Managed Services Business (MSP)
'The buzz and the energy inside our company are actually 2nd to none,' asserts Jason Caras, President of the Tampa, FL.-based managed service supplier ( MSP ). 'We always hire extremely galvanized people and battle to follow industry best practices when it comes to IT solutions and consumer support.' According to Caras, the organization's drive for best-in-class services is what led IT Authorities to N-able Technologies, the number one provider of remote monitoring and management software for IT automation and managed services. 'After considering many options - many being too costly and complicated - we selected N-able to help us make the move to managed services.' blueprint for success Using N-able university, IT Authorities quickly educated itself about the way to leverage the N-able tools and develop its managed service offering. 'The education and support resources that N-able provided warranted us that we could take the leap,' says Caras. 'They walked us through every facet of the transition, beginning with an analysis of where we were, and they gave us a blueprint for success and a strategy of teaching our salespeople and engineers.' The remote monitoring and management capabilities found within N-able's N-central on-premises platform are another clear differentiator and have helped the Company reduce the number of truck rolls to customer sites by 82 percent. 'It used to be silly with folk running around reacting to one crisis or another and now it is a controlled pro atmosphere.'
According to Caras, the Corporation has reduced its team of technicians from 22 to just eight, while tripling its shopper base. 'There's been at least a twenty p.c shift and, even better, our quarterly buyer reviews have improved dramatically,' claims Caras.
Detailed reports and regular meetings are crucial staples that IT Authorities uses to keep customers privy to the worth it brings to the table. N-able's N-compass reporting engine is used to generate reports that demonstrate the business price of managed services by spotlighting key service performance metrics like uptime, capacity and security.
'N-able's monitoring, management and notification systems are all as good as it becomes, and the platform supplies the strongest reporting engine out there.' during the past 2 years, the company has landed many new accounts and is actively monitoring more than 1,500 desktops for its little to medium-sized customers. This year, IT Authorities has already surpassed all of 2007 sales while upping gross profits by a startling 2,800 p.c. 'It's been a great year for revenue and profits as well as for the building of a solid and trustworthy internal operational foundation that's now supporting our exponential growth', concludes Caras.
Additional reading:
Making Fast Profit of Managed Services Business (MSP)
